Booking and Cancelation policies - Hotel Musanto

Booking & Cancellation Policies

BOOKING & CANCELLATION POLICIES

You can make a booking directly at the hotel or though these ways:

Direct phone call or SMS: +250 788346434
WhatsApp Calls & Messages: +250 783047180
Email: hotelmusanto@yahoo.fr
com: https://www.booking.com/Share-v9r3MQO
Corporate or other Guests inquiring a proforma invoice are required a deposit of 5% of the total value of the proforma.

This deposit is considered as the first payment once the booking is placed and is Non-Refundable in the opposite.

To be placed and accepted the booking should contain the following: Company name (if applicable), Guests names, TIN, number of guests, date of arrival and departure, length of stay, items to book with their prices and the mode of payment.
The booking is confirmed prior to a deposit of 30% of booking valuing more than 300,000Rwf or a deposit of the first night for booking valuing less than 300,000Rwf 24hours before check-in otherwise the booking shall not be considered.
The final payment is made upon hotel check-out or final service delivery except specified otherwise for corporate and other institutions with whom we have signed agreements.
Corporate and other institutions with our contract must send a Purchase Order 24hours before arrival.

Below are our accepted modes of payment:

* 2^nd Account: 100025504539 on the name of ETS MRK LTS BOOKINGS

For late cancellations (within 1 day) or No Show, the guest shall be charged the full night amount of the first night.
In case the guest wishes to shorten their stay while having stayed a minimum of 5 days of their actual booked length of stay.

In case of force majeure.
Only if the guest would like to shorten their stay while remaining with a minimum of 1 night on their actual booked length of stay and having stayed a minimum of 5 days of their actual booked length of stay.